Terms and Conditions

IPPlus UK Ltd T/A Vital Contact Service Terms & Conditions

It is agreed by both parties that service is provided and used according to the following conditions:

• Subscription fees for the inbound campaign are due prior to the commencement of service 1a) All customers that agree to take the Vital Contact PAYG service will pay £50.00 + VAT (at the prevailing rate) that will be held on account. The customer will then receive an invoice each month for calls taken and will then be requested to add funds to their account.
• An initial deposit of 50% is required for any outbound campaigns and final monies owned will be taken by direct debit at the end of each campaign.
• For all inbound call handling, service will begin on the allocation of a telephone number by Vital Contact and will end twelve months after written notice has been received by either party. (Simple message taking service is on a pay as you model. If the service is not used then the client can request a return of any monies on account minus 5% admin charge)
• Telephone numbers allocated are not the property of the customer and as such may be changed by Vital Contact.
• Please note that the initial payment is non refundable except for pay as you go customers.
• Any action adjudged as misuse according to the Telecommunications Act 1984 or any amendments to the Act that are made from time to time may result in the termination of the service. Should misuse occur you will indemnify Vital Contact against any claims, liabilities or costs that may arise from such misuse.
• Any calls received by Vital Contact on your behalf that are in their opinion, offensive, obscene, menacing or otherwise unpleasant will be reported to you for immediate action in order to prevent further occurrence. Should such phone calls continue Vital Contact will terminate the service without further notice.
• An advanced payment of one month’s service charge is required as security; a higher amount may be required according to usage.
• Although all care will be taken to ensure that calls are handled professionally and communicated to you accurately, Vital Contact will in no circumstances whatsoever be liable for any loss of business, profit, contracts or other benefits that may arise from the service or any losses that may be incurred as a consequence of negligence or loss of service due to circumstances beyond our control.
• This form and a Direct Debit Mandate must be completed and returned immediately or the service will be discontinued and any monies outstanding after the first invoice date will be collected by the credit card used for your account set-up.
• All call charges are inclusive in any outbound campaign.
• Your contract can be transferred without notice to a third party. By using our services you are agreeing to our terms and conditions.
• The set up fee for a non-geographical number along with one month’s subscription and one month in advance is required in order to secure the number.
• Any outstanding monies that are taken by credit card may incur a 3% charge.
• Under no circumstances will Vital Contact be held responsible for any lost orders/payments processed via customers own websites.
• Cancellation of the Direct Debit Instruction, under any circumstances, will force your account to go on stop within 24 hours of the cancellation notice.
• Monthly DDI rental commences on receipt of signed Service Order or completion of our web form.