Vital Strategic - revolutionary technology giving you the power to stay in control

Our services:

• Intro Audio: many of our clients prefer to, or in some cases are required to, play their callers a message before they are put through to the relevant person or department. Using our Intro Audio function it is possible to provide callers with endless options and opportunities that can be tailored to your exact requirements.
• Call recording: all calls can be recorded and made available to you, at any time, from anywhere with internet access, quite literally the second they are completed. We believe this makes Vital Contact the most open and client friendly partner in the UK. Call recordings can be used for monitoring and training purposes, and when necessary for problem resolution.
• Interactive voice response: wouldn’t it be nice if all calls were sent directly to the correct department first time, every time? With Vital Contact’s interactive voice response system your organisation can offer callers the option to steer themselves to the correct department, or even select information that they require from a self-service menu.
• Real-time call statistics: all calls that enter or leave the Vital Contact system are captured in real-time and are viewable live on the web. This allows you to monitor the performance of your Vital Contact agent and to instantly retrieve call statistics (invaluable for advertising response tracking and resource planning). This same web-based interface can also be applied to any calls which are processed by your own in-house operators.
• 24/7 call out support service: at Vital Contact we offer a complete 24/7 helpdesk/callout solution to meet any client requirement, for example sourcing and despatching emergency technicians supporting a nationwide chain of supermarkets.