Vital Recall - manage product recalls in a professional and proactive way that will safeguard your reputation, your finances and your relationships with key customers

Our services:

• Phone Numbers: We can provide you with your own dedicated Non Geographic phone number for your customers to call. During normal trading it can be used as a general information and enquiry line. For product recalls the number will become a 24/7 advice line offering help and support for consumers
• Set up: Voice Continuity Call flow systems are set up in advance, and can be adjusted with immediate effect to provide information to customers during a product recall
• Fulfilment service: Vital Contact can issue letters, emails and replacement products to customers if required
• Liaison with Trading Standards: Vital Contact can handle negotiations with Trading Standards if required
• Media handling: Vital Contact can draft and place recall notices within the UK media if required
• Crisis PR: Vital Contact can provide not only the best possible call handling solutions but can also devise and implement supportive damage limitation PR campaigns
• Bespoke network solutions: our unique technology provides customers with unprecedented access to call records, call recordings and relevant statistics. You can listen in on any call, hear recordings, monitor our performance and retrieve call statistics instantaneously