Vital Customer - a tailored portfolio of welcome calls, care surveys and enquiry solutions to ensure your customer remains king

Our services:

• Customer care and account management: if you have a large pool of customers who use your products or services irregularly you may want to just keep in touch from time to time. We can put in courtesy calls on your behalf, notify them of new products or services, or remind them of important forthcoming events – for example, annual tax return deadlines
• Welcome calls: we can put in welcome calls to new members or customers giving them a chance to talk directly to someone about any queries they may have
• Customer feedback and surveys: you may want feedback on a specific product or service, on your organisation in general, or your customers’ thoughts about a new direction you may take. Whatever your reason, we can help you devise the best questionnaire, identify which of your customers to target and then call them and provide you with formatted data for you to analyse