Your business survival rate is dependent on the reputation of your company; if you have a bad reputation, this can be difficult to recover from.  With this in mind, providing a professional first impression to your customers is vital.

To increase your reputation it is essential that the services you provide to your customers are the best they can be; this, in some cases could mean outsourcing your telephone answering services, to help ensure that your customers never again reach an automated message or an answering machine.

One of the most important things a company can do to improve their reputation is ensuring that whenever a customer calls, they reach a real person. This means that on every phone call, it can be dealt with quickly and efficiently.

Vital Contact can provide a real, 24/7 live telephone answering service, for your business. If you would like to know more, please contact us for details.

When organising events, it is vital to ensure that you establish how you will sell and distribute the tickets to your customers.

Vital Contact's 24/7 ticket hotline facility can provide you with an efficient service for single ticketing, subscriptions and season tickets.

We work closely with your organisation to integrate your database into our computer system; providing a real time availability checking and payment booking procedure.

Whatever the event, be it a national music festival or a local seminar, we can ensure that your customers can buy a ticket as soon as they see the marketing for the event. Our ticket hotline services can be set up relatively quickly and be tailored to suit your requirements; what's more, our intelligent IVR call handling solutions, can queue and route your calls as you deem appropriate.

Call 0800 044 5605 for further information on ticket hotline answering services.  

Sometimes you just can’t be at your desk, waiting to answer the telephone; your could be in a meeting, out of the office on a business trip or even just on the other line. But if you are not there to answer it, what happens to this missed call? Is it simply lost, do you just lose the customer and the potential sale? With our virtual PA answering services, this doesn't have to be the case.

Vital Contact's 24/7 call centre can help you manage your call volumes, in the unforseen event that you are unable to get to the telephone. By using our professionally trained call handling agents to answer your business calls in your company name, you can ensure that you never again miss a call. You can also ensure that your customers always reach a real person at the end of the telephone line.

An outsourced telephone answering service, answering calls in your own business name when you are unavailable, helps portray a professional image of your company to customers. Our genuine 24/7 telephone answering service can act as a virtual receptionist for your business; meaning your customers can receive high quality call handling and message response services, everytime they contact your business.

Vital Contact's 24/7 call centre helps ensure you never miss a lead and increases your business sales and productivity.

Word of Mouth (WOM) is today a rising, hot topic in business marketing strategies, as it has the power to make or break a brand overnight. Imagine the scenario:

A customer calls. 
You miss the call.
They are angry and upset.
They just wanted to ask one question.
They leave a voicemail.
You don’t get the message.
You don’t call them back.
They tell their friend.
Who then repeats the story to 5 more friends.
Who in turn tell everybody they know, that this company doesn’t return customer calls.

This missed call and subsequent WOM marketing from an unhappy customer, has instantly portrayed a negative impression of your company to not only the initial customer, but to their friends; so imagine the damage more than one missed call could instigate. 

However by using a professional, outsourced telephone answering service you can help to guarantee that all WOM marketing about your company is positive, whilst ensuring that your business calls are never missed and answered on time, by a real person – not a voicemail system.

A telephone answering service is a cost effective form of ensuring your business service levels are maintained.

Vital Contacts UK Call Centre can provide affordable call handling services, just speak to a member of the sales team for further details on how we can manage your calls and in turn improve your companies WOM marketing strategy.

A bespoke tailor made telephone answering service can help provide your business with competitive advantage.

At our UK Call Centre we can create a telephone answering package to suit your business requirements. Perhaps you need someone to take a simple message this Christmas, or need extra staff to help cover the holiday period? Or do you need someone to manage your order line facilities with up sell capabilities? Or maybe you are a charity who needs assistance with answering your donation lines, or dealing with your advertising response? What ever the requirments, our 24/7, 365 days a year call centre is here to help.

We provide state of the art technology, highly trained call center operators combined with a friendly approach to business all in aid of helping your business to succeed.

Remember, a real person answering your calls helps your business prosper.

Why not speak to a member of our sales team today, to see if our telephone answering services can be in of any assistance to your business.