Many small and medium sized businesses constantly incorporate innovative technology into their operations, as an instant way to stay competitive in what is still an uncertain economic environment.

Business owners are now finding ways to reduce costs and one way they do this is by using call centre outsourcing services. However, whilst this is not a novice option, many SME business owners are still unaware that call centre outsourcing can bring many business. Using a 24/7, professional outsourced call centre to manage your calls, removes the hassle of business owners recruiting additional staff during seasonal trading periods; what's more, it also removes the need to train new staff and maintain expensive IT systems.

London call centres help small business owners by ensuring that their calls will be answered with high-level of service and expertise.

Additionally, call centre operatives are fully equipped to handle many different customer issues; thus guaranteeing that they provide a flexible and tailored service on every call, every time.

Finding time to manage existing customers, and increase new business leads & sales can be difficult for SME businesses; however, a 24/7 london telephone answering service can provide a service that gives your business the chance to do just this, and increase business profit quickly.

Adding sales into a businesses’ pipeline is the utmost priority for all organisations. Yet, in truth many organisations spend their valuable time answering simple business calls, not gernating new sales and business leads.

A 24/7 London telephone answering service, such as Vital Contact can significantly support your business to grow, at a steady and affordable price; this is achieved by the call centre handling your calls when you are either unable to get to the phone or, if you are spending time on income generating activities.

There are many telephone answering services which provide a professional service 24/7, 365 days a year. Vital Contact can provide your business with an efficient, high quality and hands on service when you need telephone support and cover.

To provide satisfaction to your customers, on every call, all year round then speak to Vital Contact; we can help to ensure you never miss a business opportunity, sale or existing customer call.

When an organisation first sets out, it is often difficult to manage all incoming leads in addition to the day to day running of the business; however, an outsourced 24/7 London call centre can be on hand to help with just this scenario.

If you have recently launched a new company and would like our professional 24/7 call centre to help take the worry away from you missing any new incoming sales leads, then why not let us look after all of your business calls?

Vital Contact can provide an affordable telephone answering service to take your incoming calls from the moment your business is operational. Furthermore, we can email, text or call your messages through to you at a time to suit your needs.

Our call centre agents are trained to a very high standard, ensuring we provide a consistent level of customer service and satisfaction on every call.  

At 14.33pm on Monday 28th February, Vital Contact a 24/7 London contact centre reached another significant milestone as call centre agent, David Flack, took our 14,000,000th inbound call.

The call centre becomes a very excited place when a significant milestone is nearing, with the agents all wanting to take that all important call. At Vital Contact we also award prizes to our call centre agents, to mark the celebration, and to generate a little bit of friendly competition!

David was the lucky agent on this occassion, so well done and a very big thank you to everyone at Vital Contact for your continued loyalty, contribution and support in helping push us forward to greater milestones.

As our call centre goes from strength to strength, we look forward to announcing who will answer our 15 millionth call!!

Vital Contact, a 24/7 call centre, is helping The British Heart Foundation celebrate their 50th Birthday, by taking part in the National Wear It Red Day.

For a small donation to the charity, our call centre staff are able to come to work today wearing their own casual clothes, with the twist that they have to wear something red!

We are pleased to announce that Vital Contact has already raised £54 for The British Heart Foundation, and we hope to increase this amount by the end of the day!

In further support of the Red for Heart campaign, one of our employees has been baking; what a nice treat for the team on a Friday afternoon!

Vital Contact, London Call Centre, are constantly looking for ways to help our chosen charity of the year, which this year is The East Anglian Air Ambulance.

Recently our call centre held a Bring and Buy Sale in the hope of raising some money for the East Anglia Air Ambulance.  

Various items were up for sale, including costume jewellery, books, children’s clothing, chocolates and even some exercise equipment!!  

In addition to the ongoing donations we make to the EAAA, we are pleased to report that the Bring and Buy sale raised an additional £35 for the chosen charity.

Vital Contact's 24/7 call centre, would like to thank everyone who donated the items for the sale and also, we send a large thank you to those employees that kindly brought the items.

We are constantly looking for new ways to support our chosen charity, and should you have any good stories about how your raised some money for a charity, we would love for you to get in touch with our charity team.

Vital Contact's 24/7 London call centre, has a regular employee of the month award, awarded to those employees that have shown hard work and commitment to the company.

Every month, our team leaders nominate the best performing call centre agents for the ‘‘Call Centre Agent of the Month Award’. This month, Emily Cotton (below left) and Nicola Merry (below right) are the lucky recipients of the award and small incentive.

Emily is constantly working to a high standard, providing excellent customer service; furthermore, she is always willing to work in every department of our UK call centre without hesitation, and we at Vital Contact thank her for this.

Nicola has recently taken on a new role within the call centre; she did this with enthusiasm and optimism and we feel she deserves recognition for work within the call centre.

As a genuine 24/7 London call centre, we provide a variety of business services; arraying from simple message taking facilities, to fault reporting lines and order or brochure request lines.

When a customer calls your business requesting a brochure, it is somewhat likely that it will be the first time they have made contact with your organisation; this means you have to create a lasting impression as they are a hot prospect.

We have many experienced call centre operators ready and waiting to help you manage your precious time; by efficiently and accurately answering your business telephone calls and taking the callers details. We are then able to dispatch a brochure quickly to the customer, ensuring your service levels are to a high standard.

Why spend your valuable time dispatching brochures, when we can do that for you? Vital Contacts brochure request UK call handling services are so much more than just an agent sitting and answering the telephone, we can integrate our systems with your business.

Make sure you present a professional, real time service to your customers and call Vital Contact today.

Every month we like to reward our staff with ‘Call Centre Agent of the Month Awards’; as a way of thanking our employees for all of their continuous commitment and hard work to the company.

In January we like to present the award slightly differently, it is awarded to those agents who, throughout the course of 2010 did not have any absence periods away from the call centre. This is a way for us to say thank you to those employees that gave 100% contribution during the previous year’s employment. Any absent shift time away from our London call centre, puts a large strain on the remaining call centre agents and high absenteeism levels can substantially impact the service we provide our clients.

This month we would like to say an enormous thank you to the employees named below, who are January’s well deserved, employees of the month:

• Coral Amey
• Dawn Barker
• George Gray
• Duncan Arbon
• Emma Nuttall

This month however, we would also like to say thank you to the below employees; who all started work with us in 2010, and throughout this year did not have any illness away from the London Call Centre.

• Lillie Brodrick
• Lauren Clarke
• Jean Everson
• Liz Kasemsant
• Zoe Stagg
• Karen Walker

On many occasions, customers need their calls to be answered quickly and efficiently. Often, this is because they may have a problem with a product they have brought, or an order they have placed or similarly they may just want to know further information about the release of a new product.

Whatever the scenario, it is incredibly important that your business and your support team are prepared to handle any emergency customer calls.

Often at peak times during the year, business call volumes can rise. To help cope with the seasonal increase, a professional phone answering service could be used. The benefits of an outsourced phone answering service are that your business calls can be answered even if you are unable to reach the phone; this also helps ensure your call handling service levels, are maintained to a high standard all year round.

We offer 24/7 call handling services, from our UK call centre. During an emergency crisis, we can help manage your calls; simply divert your phone lines to our inbound call centre, and our highly trained agents can start to answer your calls quickly and effectively. With our own in house software, CallScripter, we can design a script tailored to your business requirements, to help guide the agent through the communication process with your customers, to ensure that we collect the right information in a controlled sequence.

In an emergency, our London call centre can help to keep your business running.