If a disaster was to strike, would your business be at risk? 

If a sudden power outage, storm or flood left your business premises inaccessible would your company be able to survive? Would your staff still be able to work, or would your telephone calls still get answered?

Preparing for the worst case scenario is a necessary task for all businesses. If you use a professional call centre for disaster recovery purposes, you can ensure that if a disaster does cause your premises to shut for a period of time, your sales, profit and reputation will remained unharmed.

If your business does not have a disaster recovery call handling solution in place, then Ansaback, a genuine 24/7 call centre could be of assistance. Our professional team can create a disaster recovery solution tailored to your business needs, helping to prepare and protect your business.

Contact us and find out what we can do to safeguard your customers and your business.

Our London call centre is looking for a new IT Manager / Head of IT to join and lead our IT department.  

You will be responsible for the streamlined operation of the IT team and services. Accountable for the IT budget, to design, plan, coordinate and effect IT-related activities.

You will provide administrative direction and hands on support for daily operational activities of the IT department, working very closely with the decision makers in other departments to identify, recommend and implement cost effective technology solutions. You will also be involved in general business management team meetings. You must also be highly self-motivated, confident and be driven to achieve results.

You will be responsible for a group of IT Technicians and be confident in delegating work effectively; to ensure tasks are completed, and be able to project manage from start to finish.

For this role you will be able to work under pressure, have attention to detail and demonstrate experience using the following:

• Running SQL Server 2005/2008 in high availability environments
• Load balanced web servers, experience of VoIP and SIP telephony systems (gateways, SIP proxies, media server etc)
• Windows XP/Windows 7, MS SQL, Citrix and Exchange
• Working knowledge of PCI compliance or ISO27001
• Project knowledge of Disaster recovery/back up storage solutions

A Driving license is essential for this role as you will be required to travel for meetings.

Normal office hours are Monday to Friday, 8.30 a.m. to 5.30 p.m; however, there will be out of hours technical cover required.

If you would like to join our friendly team, please email your application and CV to our Managing Director, Christian Pawsey christian@ansaback.co.uk; outlining why you think you would be suitable for this position.

Closing date Friday 28th January 2010

As we start the New Year it is vitally important to ensure that your organisation and your staff are prepared for what lies ahead in the upcoming 12 months.

Have you prepared a corporate New Year resolution?

At Vital Contact we have wasted no time in planning what we would like to see happening in our UK based call handling centre in 2011, and a lot of our efforts remain focussed on ensuring our staff feel valued at work. This is because; we feel that by keeping our staff involved in the movements of our 24/7 organisation it is a simple, yet essential element in helping us deliver superior customer service levels and keeping our business strategies aligned.  

What's more, as part of our 2011 New Year Resolution, we are committed to providing high service levels 24/7, 365 days a year to all of our customers.

Finally, we would like to take this opportunity to say thank you to all of our old and new customers who have supported us in 2010.

Happy New Year from Vital Contact, your 24/7 UK based call centre.

2010 has saw witness to many green initiatives evolving in our 24/7 UK call centre. We have been working very closely with The Carbon Trust project over the last few months to develop our green attitude and corporate image, and as we approach the New Year we thought it was worth highlighting what we have achieved in 2010 as we help the world build a more sustainable future.

Bike to work scheme
At the start of 2010 employees at our contact centre were introduced to our bike to work scheme; a scheme designed to encourage our staff members to bike to work where ever possible. The bike to work scheme not only promotes a healthier way to commute to and from the office, but it also a step towards helping our call centre to go green.  

Greening our air conditioning
November 2010 was a milestone in our office, as work was finally completed on our more eco friendly air conditioning unit. The new air conditioning system replaced our historic unit and has been intoruced and designed on the premise of using less energy. With this system our 24/7 call centre has been given flexibility to reduce our carbon footprint.

Share cars not cakes
In the summer of 2010, we joined the Suffolk car share scheme. This scheme has not only helped us reduce our carbon emissions, but has provied an ideal means to help our staff save money on the cost of petrol; whilst also encouraging the meet and greet of new people - not only from within our own office, but other surrounding local organisations.

As our call centre heads into 2011, we look forward to implementing many more green initatives, all in aid of reducing our global carbon footprint.

It's that time of the month again, where we like to reward our hard working UK Call Centre agents for all of their commitment and hard work to the company.

Every month our UK call centre team leaders have the difficult task, of nominating the best performing call handling agents for the ‘Call Centre Agent of the Month Award’. To stand a chance of winning this award, the agents are judged on many factors including their overall telephone answering skills, best adherence to schedule and their general attitude to going above and beyond the call of duty.

The award not only comes with well deserved recognition for their work at Ansaback, but the agents receive a cash incentive to show them show our extreme gratitude.

Lucy Barker (left) and Mary Lloyd (right) were November's lucky winners.

Our UK Call Centre staff have all been helped into the Christmas spirit, when Father Christmas turned up in the office on Friday afternoon - closely followed by his trusted trolley of goodies.

As our staff have worked so hard this year to keep our call centre flourishing despite the bad weather and cold Winter nights, we thought they deserved a little treat and who better to deliver it than Father Christmas! The picture below was captured as Father Christmas made his way around the office.

We understand that Christmas is a time to relax and have a break from the office, however it is essential that during this time your business service levels are not disrupted.

That's why at our call centre, we a proud that our staff will be fighting the snow and cold Winter nights to provide you with 24/7 call handling services over the Christmas break. That means your calls will always be answered by a human agent, even if you are not in the office.

If you would like a Christmas away from the office, but still want high service levels then why not contact us and let our highly trained agents handle your business calls?

A bespoke tailor made telephone answering service can help provide your business with competitive advantage.

At our UK Call Centre we can create a telephone answering package to suit your business requirements. Perhaps you need someone to take a simple message this Christmas, or need extra staff to help cover the holiday period? Or do you need someone to manage your order line facilities with up sell capabilities? Or maybe you are a charity who needs assistance with answering your donation lines, or dealing with your advertising response? What ever the requirments, our 24/7, 365 days a year call centre is here to help.

We provide state of the art technology, highly trained call center operators combined with a friendly approach to business all in aid of helping your business to succeed.

Remember, a real person answering your calls helps your business prosper.

Why not speak to a member of our sales team today, to see if our telephone answering services can be in of any assistance to your business.

Once again some of our UK call centre staff braved the cold weather to participate in this year’s SANTA FUN RUN, which took place at Ipswich docks on Sunday 12th December.

Organised by EACH (East Anglia’s Children’s Hospice), the event entailed all runners to dress up in a Santa Suit complete with beard and hat and running ( or in some cases walking) around a specifically designed 3km course. This year the number of runners in the event doubled last year’s total, with pushchairs, wheelchairs and even dogs also taking part!!

All runners received a medal and large congratulations for all of their efforts in the run and, at our UK call centre we are pleased to once again show our support for the charity and help raise funds for a cracking cause!

Whilst call Centre workers are often believed to be a cluster of school leavers who simply sit at a desk and answer telephone calls, the reality is that today, call centre agents are actually the glue that holds call centres together.

Nowadays call centre agent spend their days answering complex business phone queries and dealing with customer complaints. Therefore for businesses this means call centre agents are often the first people a customer speaks to when they call to talk to a company and as such they have a large responsibility to portray the corporate image and reputational standards of the company they represent.  Call centre agents have to be intelligent, capable to think on their feet and understand a varying array of potential customer problems.

A recent study has shown that many university graduates are today answering phones in call centres, and whilst this may not be surprising given the current economic climate, it is fascinating to reveal that in actual fact these graduates consider call centre jobs as a great opportunity to source training and career development within well-established organisations.

Our call centre agents do a tough, skilled job and we really do appreciate all of the hard work they put into guaranteeing our customer telephone calls are answered professionally and efficiently all year round.

During festive periods call centres can be of help to small businesses as they not only reduce the need to employ costly and temporary seasonal staff simply to help cover increased periods of business activity but they can provide respite cover to small businesses owners.

We are a genuine 24/7, 365 day UK call centre offering bespoke bureau call handling services to meet the specific needs of all of our clients. No matter what the requirements, we understand the importance of good first impressions and the lasting impact impression can have on your clients; that’s why we are proud to find a telephone answering solution to exceed your business needs. 

This Christmas, let us handle your business calls so you can take that well-deserved break.