Your business survival rate is dependent on the reputation of your company; if you have a bad reputation, this can be difficult to recover from.  With this in mind, providing a professional first impression to your customers is vital.

To increase your reputation it is essential that the services you provide to your customers are the best they can be; this, in some cases could mean outsourcing your telephone answering services, to help ensure that your customers never again reach an automated message or an answering machine.

One of the most important things a company can do to improve their reputation is ensuring that whenever a customer calls, they reach a real person. This means that on every phone call, it can be dealt with quickly and efficiently.

Vital Contact can provide a real, 24/7 live telephone answering service, for your business. If you would like to know more, please contact us for details.

Vital Contact likes to get involved with the various Charity fundraising activities which happen across the UK and throughout the year; and today is no different!

Supporting Red Nose Day 2011, the 24/7 London Call Centre has embraced the cause and, like many other companies, is participating in various ‘Red’ related activities to raise money for those in need both in the UK and across Africa.  

The professional call centre is today holding a red dress down, which enables all employees to come to work in their usual clothes for a small donation. Also, the call centre has been selling some Red Nose Day cupcakes, which were freshly baked by Toni Vincent, Head of Sales! We are pleased to report that the cakes have been going down a storm, see picture below.

We at Vital Contact hope that our efforts will, in some small way, play a part in helping change the lives of those in need; and we look forward to reporting how much we have managed to raise for Red Nose Day!

When an organisation first sets out, it is often difficult to manage all incoming leads in addition to the day to day running of the business; however, an outsourced 24/7 London call centre can be on hand to help with just this scenario.

If you have recently launched a new company and would like our professional 24/7 call centre to help take the worry away from you missing any new incoming sales leads, then why not let us look after all of your business calls?

Vital Contact can provide an affordable telephone answering service to take your incoming calls from the moment your business is operational. Furthermore, we can email, text or call your messages through to you at a time to suit your needs.

Our call centre agents are trained to a very high standard, ensuring we provide a consistent level of customer service and satisfaction on every call.  

In today's technologically driven environment, customer enquiries can happen in many formats for example by phone, by email and even SMS. Nonetheless, if your organisation only responds to phone enquiries, are the enquiries generated by the other mediums simply forgotten about?

Many organisations now outsource their email and SMS call handling, to not only reduce their daily workload but also to ensure no enquiries are lost.

Vital Contact's 24/7 London telephone answering business can help with your new media enquiries. We can create a service, tailored for your needs to manage all incoming emails and SMS messages, filtering out only those which are of importance. Outsourcing this service can be a cost effective solution for businesses, as it reduces the need for additional staff to be brought in to cope with email and SMS demand.

If you would like Vital Contact to help manage all of your media enquiries and new business leads, then please contact a member of our sales team today!

As we start the New Year it is vitally important to ensure that your organisation and your staff are prepared for what lies ahead in the upcoming 12 months.

Have you prepared a corporate New Year resolution?

At Vital Contact we have wasted no time in planning what we would like to see happening in our UK based call handling centre in 2011, and a lot of our efforts remain focussed on ensuring our staff feel valued at work. This is because; we feel that by keeping our staff involved in the movements of our 24/7 organisation it is a simple, yet essential element in helping us deliver superior customer service levels and keeping our business strategies aligned.  

What's more, as part of our 2011 New Year Resolution, we are committed to providing high service levels 24/7, 365 days a year to all of our customers.

Finally, we would like to take this opportunity to say thank you to all of our old and new customers who have supported us in 2010.

Happy New Year from Vital Contact, your 24/7 UK based call centre.

Our UK Call Centre staff have all been helped into the Christmas spirit, when Father Christmas turned up in the office on Friday afternoon - closely followed by his trusted trolley of goodies.

As our staff have worked so hard this year to keep our call centre flourishing despite the bad weather and cold Winter nights, we thought they deserved a little treat and who better to deliver it than Father Christmas! The picture below was captured as Father Christmas made his way around the office.

We understand that Christmas is a time to relax and have a break from the office, however it is essential that during this time your business service levels are not disrupted.

That's why at our call centre, we a proud that our staff will be fighting the snow and cold Winter nights to provide you with 24/7 call handling services over the Christmas break. That means your calls will always be answered by a human agent, even if you are not in the office.

If you would like a Christmas away from the office, but still want high service levels then why not contact us and let our highly trained agents handle your business calls?

A bespoke tailor made telephone answering service can help provide your business with competitive advantage.

At our UK Call Centre we can create a telephone answering package to suit your business requirements. Perhaps you need someone to take a simple message this Christmas, or need extra staff to help cover the holiday period? Or do you need someone to manage your order line facilities with up sell capabilities? Or maybe you are a charity who needs assistance with answering your donation lines, or dealing with your advertising response? What ever the requirments, our 24/7, 365 days a year call centre is here to help.

We provide state of the art technology, highly trained call center operators combined with a friendly approach to business all in aid of helping your business to succeed.

Remember, a real person answering your calls helps your business prosper.

Why not speak to a member of our sales team today, to see if our telephone answering services can be in of any assistance to your business.