If a disaster was to strike, would your business be at risk? 

If a sudden power outage, storm or flood left your business premises inaccessible would your company be able to survive? Would your staff still be able to work, or would your telephone calls still get answered?

Preparing for the worst case scenario is a necessary task for all businesses. If you use a professional call centre for disaster recovery purposes, you can ensure that if a disaster does cause your premises to shut for a period of time, your sales, profit and reputation will remained unharmed.

If your business does not have a disaster recovery call handling solution in place, then Ansaback, a genuine 24/7 call centre could be of assistance. Our professional team can create a disaster recovery solution tailored to your business needs, helping to prepare and protect your business.

Contact us and find out what we can do to safeguard your customers and your business.

Your business survival rate is dependent on the reputation of your company; if you have a bad reputation, this can be difficult to recover from.  With this in mind, providing a professional first impression to your customers is vital.

To increase your reputation it is essential that the services you provide to your customers are the best they can be; this, in some cases could mean outsourcing your telephone answering services, to help ensure that your customers never again reach an automated message or an answering machine.

One of the most important things a company can do to improve their reputation is ensuring that whenever a customer calls, they reach a real person. This means that on every phone call, it can be dealt with quickly and efficiently.

Vital Contact can provide a real, 24/7 live telephone answering service, for your business. If you would like to know more, please contact us for details.

When disaster hits your business, you need to be prepared.

If an unexpected power outage, flood or fire left your business premises inaccessible, are you sure that your company would survive? Would your staff still be able to work, or and even more importantly, would your business telephone calls still get answered?

Preparing for the worst case scenario is an unfortunate but necessary task for every business. Using the services of a professional London call centre for disaster recovery purposes, can help prepare your business if a disaster does suddenly result in your premises being shut for a period of time. This would help to keep your sales, profit and reputation unharmed.

If you still have not got a disaster recovery call handling package in place, then Vital Contact, a genuine 24/7 call centre could be of assistance. Our professional, friendly team can create a disaster recovery solution bespoke to your organisational needs, helping to protect your business 365 days a year.

Call us today to find out how we can safeguard your customers and your business.

Vital Contact call centre can provide much more to your business, then a simple message taking service.

Our 24/7 contact centre can provide a cost effective solution to your business, to not only manage your sales order line but to help process transactions from your company website. Our highly trained agents can even cross sell to your customers, helping to increase your ROI and order values.

Vital Contact has experience and a proven track record to managing sales and advertising campaign response services for businesses; providing a bespoke solution to any media campaign that you have set up.

Why not use our services as the first point of contact for your customers; alternatively you could use Vital Contact to support your existing call handling operations.

Vital Contact call centre can not only help maximise your business operations, but our services can ensure that you provide the same level of customer service on every call.

Many small and medium sized businesses constantly incorporate innovative technology into their operations, as an instant way to stay competitive in what is still an uncertain economic environment.

Business owners are now finding ways to reduce costs and one way they do this is by using call centre outsourcing services. However, whilst this is not a novice option, many SME business owners are still unaware that call centre outsourcing can bring many business. Using a 24/7, professional outsourced call centre to manage your calls, removes the hassle of business owners recruiting additional staff during seasonal trading periods; what's more, it also removes the need to train new staff and maintain expensive IT systems.

London call centres help small business owners by ensuring that their calls will be answered with high-level of service and expertise.

Additionally, call centre operatives are fully equipped to handle many different customer issues; thus guaranteeing that they provide a flexible and tailored service on every call, every time.

Vital Contact likes to get involved with the various Charity fundraising activities which happen across the UK and throughout the year; and today is no different!

Supporting Red Nose Day 2011, the 24/7 London Call Centre has embraced the cause and, like many other companies, is participating in various ‘Red’ related activities to raise money for those in need both in the UK and across Africa.  

The professional call centre is today holding a red dress down, which enables all employees to come to work in their usual clothes for a small donation. Also, the call centre has been selling some Red Nose Day cupcakes, which were freshly baked by Toni Vincent, Head of Sales! We are pleased to report that the cakes have been going down a storm, see picture below.

We at Vital Contact hope that our efforts will, in some small way, play a part in helping change the lives of those in need; and we look forward to reporting how much we have managed to raise for Red Nose Day!

Finding time to manage existing customers, and increase new business leads & sales can be difficult for SME businesses; however, a 24/7 london telephone answering service can provide a service that gives your business the chance to do just this, and increase business profit quickly.

Adding sales into a businesses’ pipeline is the utmost priority for all organisations. Yet, in truth many organisations spend their valuable time answering simple business calls, not gernating new sales and business leads.

A 24/7 London telephone answering service, such as Vital Contact can significantly support your business to grow, at a steady and affordable price; this is achieved by the call centre handling your calls when you are either unable to get to the phone or, if you are spending time on income generating activities.

There are many telephone answering services which provide a professional service 24/7, 365 days a year. Vital Contact can provide your business with an efficient, high quality and hands on service when you need telephone support and cover.

To provide satisfaction to your customers, on every call, all year round then speak to Vital Contact; we can help to ensure you never miss a business opportunity, sale or existing customer call.

When an organisation first sets out, it is often difficult to manage all incoming leads in addition to the day to day running of the business; however, an outsourced 24/7 London call centre can be on hand to help with just this scenario.

If you have recently launched a new company and would like our professional 24/7 call centre to help take the worry away from you missing any new incoming sales leads, then why not let us look after all of your business calls?

Vital Contact can provide an affordable telephone answering service to take your incoming calls from the moment your business is operational. Furthermore, we can email, text or call your messages through to you at a time to suit your needs.

Our call centre agents are trained to a very high standard, ensuring we provide a consistent level of customer service and satisfaction on every call.  

In today's technologically driven environment, customer enquiries can happen in many formats for example by phone, by email and even SMS. Nonetheless, if your organisation only responds to phone enquiries, are the enquiries generated by the other mediums simply forgotten about?

Many organisations now outsource their email and SMS call handling, to not only reduce their daily workload but also to ensure no enquiries are lost.

Vital Contact's 24/7 London telephone answering business can help with your new media enquiries. We can create a service, tailored for your needs to manage all incoming emails and SMS messages, filtering out only those which are of importance. Outsourcing this service can be a cost effective solution for businesses, as it reduces the need for additional staff to be brought in to cope with email and SMS demand.

If you would like Vital Contact to help manage all of your media enquiries and new business leads, then please contact a member of our sales team today!

At 14.33pm on Monday 28th February, Vital Contact a 24/7 London contact centre reached another significant milestone as call centre agent, David Flack, took our 14,000,000th inbound call.

The call centre becomes a very excited place when a significant milestone is nearing, with the agents all wanting to take that all important call. At Vital Contact we also award prizes to our call centre agents, to mark the celebration, and to generate a little bit of friendly competition!

David was the lucky agent on this occassion, so well done and a very big thank you to everyone at Vital Contact for your continued loyalty, contribution and support in helping push us forward to greater milestones.

As our call centre goes from strength to strength, we look forward to announcing who will answer our 15 millionth call!!