Frequently Asked Questions

FAQ categories

• Call centres
• Vital Contact
• Vital Contact’s products and services
• Vital Contact’s pricing
• The Vital Contact team
• Vital Contact’s partnership with its customers
• Vital Contact’s technology
• General questions

Vital Contact

• What exactly do you do?

We offer a dynamic, tailored and flexible range of call centre solutions – everything from a 24/7 reception or a business crisis operation to expert telesales teams and customer carelines or order lines.

At Vital Contact we firmly believe that by uniting the best technology, people and processes, all businesses can benefit from high quality call centre solutions.

• Why should I sign up with you?

We can handle your admin, sales, marketing and customer care calls professionally and cost-effectively. And we get the results you want, leaving you free to focus on driving your business and maximising your success.

We offer you management experience and expertise; a committed and well-trained sales team; the very best technology; credible, in-depth data analysis reports; and, most importantly, the results you want.

We work in proactive partnership with our clients. We discuss your communications needs, identify the best solutions, do the work, achieve the results and report back to you. What more could you want from a call centre provider?

• Why are you different to everyone else?

We’re different because we care. We care about our clients and work closely with you to ensure we understand your business, find the best call centre solutions for you and hit your targets.

We care about our staff. We train and develop them, motivate and incentivise them. They are our greatest asset and we want to ensure they stay with us.

We care about investing in the latest technology which means our clients don’t have to.

Most of all we care about call centre solutions. We passionately believe that by uniting the best technology, people and processes, all businesses can benefit from high quality call centre solutions.