Frequently Asked Questions

FAQ categories

• Call centres
• Vital Contact
• Vital Contact’s products and services
• Vital Contact’s pricing
• The Vital Contact team
• Vital Contact’s partnership with its customers
• Vital Contact’s technology
• General questions

Vital Contact’s products and services

• Do you just do telesales?

We can take on some or all of your incoming and outgoing calls, providing you with everything you need from straightforward message-taking and 24/7 admin and reception service support to market research, database work, customer carelines, ordering facilities and disaster recovery.

And of course we do telesales campaigns too!

For more information go to our services pages

• What range of products do you offer?

Have a look at the services section on this website and you will see we offer something for every type and size of business. You may also find it useful to look at the call centre solutions we have provided for other organisations in your sector.

We pride ourselves on tailoring our products and services to individual needs so we sit down with prospective clients to identify the best and most cost-effective solutions package for you.

We can take on some or all of your incoming and outgoing calls, providing you with everything you need from straightforward message-taking and 24/7 admin and reception service support to sales campaigns, market research, database work, customer carelines, ordering facilities and disaster recovery.

For more information go to our services pages

• How do you tailor your products to individual businesses?

Vital Contact’s management team has more than ten years experience in the call centre industry. We know what works and what doesn’t – and we understand our clients’ business needs.

We work in proactive partnership with you to identify which of our solutions will achieve the results you want then we tailor our technology, the team that will work for you and the services we provide to meet your needs.

For more information go to our services pages

• How do I know which products will benefit me most?

The first step is to have a look at the services section on this website and you will see we offer something for every type and size of business. You may also find it useful to look at the call centre solutions we have provided for other organisations in your sector.

Then simply call us on 08000 887 590 and we will work with you to identify the best and most cost-effective call centre solutions for you.

Are you a small company with no resources for a reception service? Then use one of our 24/7 reception or message-taking solutions. Want to sell your products and services but can’t invest in a sales team? Simply opt for our expert telesales service in strategic bursts. Want to target some specific customer groups but don’t know where to start? We’ll handle all your database development and management work. Planning a major event but haven’t the time to invest in getting ‘bums on seats’? You organise the event and hand over your target invitee list to us to maximise attendees.

These are just a few examples of how Vital Contact can work in partnership with you. Make the best use of your own resources and outsource the rest of the work to us!

For more information go to our services pages

• Tell me about your commitment to quality

When we work for you we represent your organisation and the work you do. We do this with pride. We are effective, professional and results-oriented.

And we can’t achieve any of this without a total commitment to quality in everything we do.

We want long-term relationships with our clients. We want to delight you, to hit your targets, to make you feel we are a small part of your own business. We want our commitment to quality to reassure you that we will work on your behalf as effectively as if you were doing it yourself.

• Tell me about your commitment to hitting customers’ targets

We believe our call centre teams are among the best in the business. Your nominated team will be briefed by you, will understand your organisation and your needs and they will care about achieving the results you want.

And they are backed by a management team with more than ten years experience in the call centre industry.