Frequently Asked Questions

FAQ categories

• Call centres
• Vital Contact
• Vital Contact’s products and services
• Vital Contact’s pricing
• The Vital Contact team
• Vital Contact’s partnership with its customers
• Vital Contact’s technology
• General questions

Vital Contact’s pricing

• How do I get a quote from you?

If you know what services you need, or if you want to have a chat about the call centre solutions that will be relevant to your business, simply call us on 08000 887 590. We will work with you to identify the best solutions and then provide you with a quote.

For more information go to our prices page.

• Can I be sure how much a project will cost before I start?

We can discuss the best solutions for your business and our pricing policies over the phone or at a face-to-face meeting with you.

We offer some fixed price services, calculated on a straightforward cost-per-call, percentage or day rate basis. Others are costed out individually for each project or campaign.

Some of our services incur small one-off set up fees, for example our business disaster recovery service, others - like our message-taking service – simply costs 95 pence per call.

For more information go to our prices page.

• Explain your policy of transparent pricing

We want to ensure that, as far as possible, our clients know what their cost commitment will be up front. Some of our prices are fixed, others are quoted for on a project-by-project basis.

Either way, we can discuss our pricing policies and the best solutions for your business over the phone or at a face-to-face meeting with you.

For more information go to our prices page.

• Your pricing policy varies – sometimes fixed rate, sometimes commission-based. Can you explain how this works?

Our pricing policy is tailored to different services – and to the particular needs of individual clients.

Some services, for example message-taking, require no set up fee and are simply charged out at 95 pence per call. Other services, like business disaster recovery, require Vital Contact to undertake some detailed planning work up front and therefore a small set up fee is charged.

Sales or marketing campaigns can be costed out on a cost-per-call, percentage or day rate basis. This is something we discuss with our clients before we start work so we all know where we stand.

For more information go to our prices page.

• Are your prices competitive?

We firmly believe our costs are competitive and provide great value for money for our clients. Our people, our technology and our services will provide you with the results you want to help drive your business forward.

• How do you ensure a customer gets value for money?

Value for money comes from achieving the best possible results for a client, cost-effectively and in a manner which reflects well on his business. At Vital Contact we firmly believe we provide this kind of call centre solution, time and again.