Frequently Asked Questions

FAQ categories

• Call centres
• Vital Contact
• Vital Contact’s products and services
• Vital Contact’s pricing
• The Vital Contact team
• Vital Contact’s partnership with its customers
• Vital Contact’s technology
• General questions

Vital Contact’s partnership with its customers

• You claim to work in proactive partnership with your customers. Can you explain?

We want to work closely with you to ensure we understand your business, your products or services, your concerns and your needs.

We take a detailed brief from you, provide a tailored solution and we introduce you to the call centre team who will work on your behalf. Most importantly, we are there for you throughout the project to provide advice, guidance and support on any aspect of call centre solutions.

• Can we talk directly to your call centre team?

Absolutely. We want you to directly brief the team working on your behalf.

• Can we feedback to you once the project is up and running?

Definitely. You will see the results, have access to all our call reports and data and be able to listen in on any of the calls. We actively welcome any feedback from you throughout the project so we can further improve our service to you.

• Can we listen in on the calls?

Yes, you can listen in on any of the calls and we actively welcome any feedback from you so we can further improve our service to you.

• What data can we expect to receive from you?

Our sophisticated and flexible software means our clients can have unprecedented access to call records, statistics and recordings.

We can also provide a step-by-step customer communications guide for our agents which ensures all the relevant information is collected and saved correctly. Sales support staff with no technical knowledge can create full multimedia call flow diagrams and reports for customers.