Frequently Asked Questions

FAQ categories

Call centres

Why will my business benefit from using a call centre?

Outsourcing some or all of your calls to a leading UK-based call centre like Vital Contact will help to maximise your customer care and business development activities in the most cost-effective way. You don’t have to cope with your business peaks and troughs and you don’t have to invest in 24/7 staffing or the latest technology. We do all that for you.

Isn’t it easier and more cost-effective to do everything myself?

To maximise your profits, you need to be able to concentrate on your core business. It doesn’t usually make commercial sense to invest in technology, in 24/7 staff availability, or in hiring and firing to cope with business highs and lows.

Outsource your admin, sales, marketing and customer service calls to us. Work with us to put a business communications disaster recovery plan in place. Then you can focus on running your business.

Why do call centres have such a bad name?

Call centres are often criticised for poor customer service levels resulting from high staff turnovers, low staff morale and non-UK locations which lead to communications difficulties and misunderstandings.

At Vital Contact we pride ourselves on being different. We train, motivate and develop our staff in two UK-based call centres. We ensure our customers brief our teams directly – and that they stay involved throughout the project, listening in on any calls to give us valuable feedback and further improve our services.

Most important of all we are committed and passionate about what we do – making sure we hit our clients’ targets as cost-effectively as possible, backed by transparent pricing and reporting procedures.