Tailored call handling services and solutions to meet the specific needs of your business

Flexible call-handling solutions which enable you to meet and exceed customer expectations.

Retail & leisure

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TV shopping channels

TV shopping channels often receive large volumes of calls that they struggle to handle. Vital Contact provides an efficient and cost-effective call centre solution to this problem.

Our call centre teams are experienced in answering customer queries, providing information and taking orders.

Your customers will be delighted with the prompt and friendly service and you don’t have to gear up to cope with the peaks and troughs of your business. We do all that for you.

Experts at Vital Contact will work with you to identify tailored service packages for each of your campaigns, including:

Vital Admin - message taking service: just 95p per call
Vital Admin - overflow reception: ensures your customers are all dealt with promptly and never hear a busy tone
Vital Strategic - bespoke network services: our technology provides clients with unprecedented access to call records, statistics and call recordings