Tailored call handling services and solutions to meet the specific needs of your business

Flexible call-handling solutions which enable you to meet and exceed customer expectations.

Retail & leisure

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Travel agents

The travel industry is now among the most competitive segments of the retail and leisure sector which means margins are at an all time low and customer service is paramount.

Vital Contact can provide a customer service and sales function which is second to none – one which will give you the competitive edge you need. We can also integrate your booking system into our software, providing a seamless link in the customer service and sales chain.

Call centre services we provide to the travel agency industry include:

Vital Sales - telesales/lead generation service: fast and effective generation of business leads and market research information
Vital Marketing - media response: an expert sales team ready to roll whenever you launch a media campaign
Vital Admin - overflow reception: ensures your clients or prospects are all dealt with promptly and never hear a busy tone