Tailored call handling services and solutions to meet the specific needs of your business

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Public services

At Vital Contact we support many organisations working in the public services sector. Our reliable solutions exist to help organisations, such as councils, schools and health authorities, maintain a professional level of service in the most cost-effective way possible.

For example, our 24/7 support means you can operate departments around the clock without having to invest time and resources in wages, staff training and meeting the demands of health and safety regulations.

Alternatively, our highly trained staff can be there to man the phones for any campaigns or survey work you may need to undertake, without having to recruit extra staff.

Call centre services which we provide to the public services sector include:

• Vital Admin - overflow reception: ensures all callers are dealt with promptly and never hear a busy tone
• Vital Admin - out of hours reception: members of the public can call out of hours and talk to a person rather than an answerphone
• Vital Marketing - media response: an expert team ready to roll whenever you launch a media campaign
• Vital Strategic - bespoke network services: our technology provides clients with unprecedented access to call records, statistics and call recordings

Another valuable call centre solution for the public services sector is our disaster recovery service. This ensures that members of the public can access you at any time even if your phone lines go down.

Many organisations also benefit from our customer care service, which can include welcome calls and consumer feedback surveys.