Tailored call handling services and solutions to meet the specific needs of your business

Flexible call-handling solutions which enable you to meet and exceed customer expectations.

Retail & leisure

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Online retailers

While many businesses now have some kind of web-based ordering system, a growing number only operate online. These organisations can only survive and thrive if they are supported on an ongoing basis by a highly effective and experienced call centre.

You need a call centre solution that is efficient and that your customers will trust. A call centre that is always there for them – ready to deal promptly, courteously and effectively with their queries and their orders.

Vital Contact has worked with a significant number of specialist online retailers with projects successfully completed on a ‘percentage of sales achieved’ basis.

We can provide you with a quote tailored to your specific needs which are likely to include:

Vital Sales - telesales/lead generation service: fast and effective generation of business leads and market research information
Vital Marketing - media response: an expert sales team ready to roll whenever you launch a media campaign
Vital Admin - overflow reception: ensures your clients or prospects are all dealt with promptly and never hear a busy tone