Tailored call handling services and solutions to meet the specific needs of your business

Professional services - legal and financial

• Lawyers and accountants
• Insurance, investment, banking and loans
• Debt management and collection

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Lawyers and accountants

Independent research has confirmed that lawyers and accountants have a number of concerns about outsourcing any of their call-handling work.

Major worries are that call centres:

• Will potentially damage their organisation’s highly professional image and standing
• Do not have an in-depth knowledge of their clients
• Will not provide accurate accounts of time-based charging

However, at Vital Contact we:

• Work closely with you at all times
• Encourage you to brief our team directly
• Can set up a system so you can listen into our calls to reassure you we are operating professionally and knowledgeably on your behalf
• Provide you with in-depth and accurate call reports and costings

Our experience confirms that a number of our services have proved valuable to firms of solicitors and to barristers’ chambers:

• Vital Admin - overflow reception: ensures your clients or prospects are all dealt with promptly and never hear a busy tone
• Vital Admin - out of hours reception: clients can call out of hours and talk to a person rather than an answerphone
• Vital Admin - virtual reception: a professional reception service with no fixed cost, you only pay for what you use

Another valuable call centre solution for lawyers is our disaster recovery service. This ensures that your clients can access you at any time even if your phone lines go down.

Many accountants also benefit from our outbound customer care service, set up to remind your clients of annual events – for example, tax return deadlines. This particular call centre solution has a dual benefit: building strong relationships with key customers and efficient business development.