Tailored call handling services and solutions to meet the specific needs of your business

Retail & leisure

• High street retailers
• Online retailers
• Travel agents
• Estate agents
• TV shopping channels

• Back to sector list

High street retailers

Successful high street retailers are backed by 24/7 customer service lines ensuring the shop is ‘always open’.

Vital Contact has the experience, the people and the specialist technology to provide this back-up service efficiently and cost-effectively.

Our Vital Admin - overflow reception service ensures your customers are all dealt with promptly and never hear a busy signal.

We also offer a Vital Strategic - 24/7 call out support which provides your staff with an emergency line to call us if any of your ‘mission critical’ systems go down. In turn, we maintain a call out rota on your behalf. We will contact and brief your service providers for immediate action to ensure you suffer zero disruption to your stores.