Tailored call handling services and solutions to meet the specific needs of your business

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Healthcare

Vital Contact works with the NHS, pharmaceutical companies and private sector healthcare organisations to provide a diverse range of cost-effective services and scalable resources.

Call centre services which we provide to the healthcare industry include:

• Vital Admin - overflow reception: ensures all callers are dealt with promptly and never hear a busy tone
• Vital Admin - out of hours reception: members of the public can call out of hours and talk to a person rather than an answerphone
• Vital Marketing - media response: an expert sales team ready to roll whenever you launch a media campaign
• Vital Strategic - bespoke network services: our technology provides clients with unprecedented access to call records, statistics and call recordings

Another valuable call centre solution for the healthcare sector is our disaster recovery service. This ensures that your clients can access you at any time even if your ‘phone lines go down.

Many healthcare organisations also benefit from our outbound customer care service, set up to remind your clients of appointments or the need to have a regular check-up.