Tailored call handling services and solutions to meet the specific needs of your business

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Energy and utilities

Vital Contact undertakes a lot of work for companies operating in the energy and utilities sector.

Our call centre services can operate as an additional resource during peak call times perhaps generated as a result of high winds or floods. Alternatively, we can provide a cost-effective resource outside normal hours of operation, allowing you to operate departments around the clock without having to invest time and resources in wages, staff training and meeting the demands of health and safety regulations.

Vital Contact can also assist with promoting the goods or services you provide to new customers, help to retain your existing ones and carry out consumer satisfaction surveys on your behalf.

Call centre services which we provide to the energy and utilities sector include:

• Vital Admin - overflow reception: ensures all callers are dealt with promptly and never hear a busy tone
• Vital Admin - out of hours reception: members of the public can call out of hours and talk to a person rather than an answerphone
• Vital Marketing - media response: an expert sales team ready to roll whenever you launch a media campaign
• Vital Strategic - bespoke network services: our technology provides clients with unprecedented access to call records, statistics and call recordings

Another valuable call centre solution for the energy and utilities sector is our disaster recovery service. This ensures that your customers can access you at any time even if your phone lines go down.

Many organisations also benefit from our customer care service, which can include welcome calls and consumer feedback surveys.