Tailored call handling services and solutions to meet the specific needs of your business

Professional services - legal and financial

• Lawyers and accountants
• Insurance, investment, banking and loans
• Debt management and collection

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Debt management and collection

The independent voluntary arrangements’ (IVAs) marketplace is one in which Vital Contact has particular expertise.

We have experienced and highly trained call centre teams which have provided direct sales and customer care support to an extensive range of IVA-focused companies.

Debt collection contracts need to be closely managed – and we have the in-house skills and the specialist technology to achieve the results you want. These contracts are structured in one of two ways: by percentage of debt collected; or on a cost-per-call basis.

The Vital Contact call solutions services most widely used in this sector are:

• Vital Sales - telesales/lead generation service: fast and effective generation of business leads and market research information
• Vital Marketing - media response: an expert sales team ready to roll whenever you launch a media campaign
• Vital Admin - overflow reception: ensures your clients or prospects are all dealt with promptly and never hear a busy tone