Tailored call handling services and solutions to meet the specific needs of your business

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Construction and manufacturing

Vital Contact offers an ideal solution for companies working in construction or manufacturing.

Put simply we can be there to answer your calls 24/7 allowing you and your teams to get on with the job in hand.

In today’s global marketplace we can also make it easier for you to receive round the clock requests for orders, while our outbound sales team can also be there to sell the goods or services you provide.

Companies which operate service level agreements or need to co-ordinate accident management schemes can also benefit from our 24/7 call out support service: a complete 24/7 helpdesk/call-out solution to meet any client requirement.

Call centre services which we provide to the construction and manufacturing industry include:

• Vital Admin - out of hours reception: clients can call out of hours and talk to a person rather than an answerphone
• Vital Admin - virtual reception: a professional reception service with no fixed cost, you only pay for what you use
• Vital Admin - 24/7 call out support: provides an all hours staff emergency line in case any of your ‘mission critical’ systems go down. Also, as part of this service, we maintain a call out rota on your behalf to ensure you suffer zero disruption
• Vital Sales - telesales/lead generation service: fast and effective generation of business leads and market research information