Tailored call handling services and solutions to meet the specific needs of your business

• Back to sector list

Charities and not-for-profit organisations

Charities cannot survive without efficient and cost-effective fundraising activities. And these campaign drives need to be sustained to keep the monies coming in, to ensure a good cash flow and to maintain a high public profile.

There are definite advantages to outsourcing these activities to a call centre. We have worked with a number of charities, many of whom had previously carried out large volumes of phone activity in-house. Without exception they have found it more cost effective to outsource the calls to Vital Contact. One charity saved more than £50,000 in running costs in just one year.

Many charities focus on topical issues – natural disasters or annual events for example – with the associated peaks and troughs of activity. Today, they just need a couple of people answering the phones but tomorrow a couple of hundred may not be enough.

You don’t need to worry about restructuring, about increasing your workforce or about finding more volunteers. Let Vital Contact cope with your fundraising ups and downs.

People donating by phone want, and expect, a prompt and professional response from a friendly person. Keep them waiting, or offer them any kind of automated procedure, and you may lose their support.

Vital Contact offers a 20% discount on costs to UK-registered charities and not-for-profit concerns and can provide a range of services to support you:

• Vital Admin - message taking service: just 95p per call
• Vital Admin - overflow reception: ensures your customers are all dealt with promptly and never hear a busy tone
• Vital Strategic - bespoke network services: our technology provides clients with unprecedented access to call records, statistics and call recordings
• Vital Marketing - media response: an expert sales team ready to roll whenever you launch a media campaign