Providing bespoke call centre solutions

Who we are

Vital Contact provides a wide range of incoming and outgoing call centre services, carefully tailored to meet the specific needs of individual organisations and business sectors.

We enjoy what we do. We work hard, we work effectively and we get the right results for you.

And one of the main reasons we can achieve this is because we passionately believe that UK-based outsourced call centres are a highly effective solution for so many different types of business.

We offer you management experience and expertise; a committed and well-trained sales team; the very best technology; credible, in-depth data analysis reports; and, most importantly, the results you want.

Our highly experienced and committed UK-based team operates from our call centre in Ipswich.

They know exactly what works and what doesn’t in terms of call centre solutions.

Our particular experience, expertise and business outlook led to the creation of this highly successful and unique venture.

Why Vital Contact is different

Vital Contact are passionate about their business and about providing tailored, successful and cost-effective call centre solutions for every one of their clients. And they instil their passion, their commitment, their professionalism and their drive to hit and exceed customer targets into every member of their call centre teams.

Vital Contact is committed to developing and nurturing these teams. They are the core of our business and our success. One of the central elements of our philosophy is to train our employees to undertake a range of incoming and outgoing call handling activities, for different clients in various sectors.

We know how vital it is to work in genuine partnership with our clients. We value your input and your feedback – and we want you to meet and brief our sales teams. That way we can operate as a highly successful and cost-effective extension to your business.

This means we’re not simply doing a job for you – everyone at Vital Contact feels involved. You have our care and our commitment.

We want to get the very best results for you whether that is by offering a seamless reception overflow service, by stepping in to set up systems during a business disaster or by achieving the sales targets you set. It’s not just a numbers game to us. It’s personal. We are committed to developing our employees, investing in the latest technology, sharing our experience and expertise – and, through all of this, to getting the results you want.